Frequently Asked Questions
Everything you need to know about bringing artisan style to your home.
How long does shipping take for handmade items?
Since many of our home decor pieces are handcrafted, standard shipping usually takes 5-7 business days. You will receive a tracking number as soon as your order leaves our workshop.
What is your return policy for home goods?
We offer a 30-day return window for most items. Products must be in their original condition and packaging. Please note that custom-made or personalized orders are final sale.
Do you offer international shipping?
Currently, Craft Club ships to the United Kingdom, United States, and Canada. Shipping rates and delivery times vary by location and are calculated at checkout.
Are your materials sustainably sourced?
Yes, sustainability is at the heart of Craft Club. We partner with artisans who use reclaimed wood, organic textiles, and eco-friendly dyes to ensure your home is as green as it is beautiful.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Klarna and Afterpay.
How do I care for my Craft Club textiles?
Most of our linens and pillow covers are machine washable on a gentle cycle. However, we recommend air drying to preserve the integrity of the natural fibers and handmade details.